A to Z Fan Guide

A

ADA ACCOMMODATIONS

Drop Off and Pick Up

Guests with disabilities may be dropped off at the stadium arch in the east parking lot outside Gate D. A state issued Persons with Disabilities license plate or an ADA hang tag placard must be visible to the police and parking attendants and the person to whom the placard or license plate is registered must be an occupant of the vehicle in order to access the Gate D drop off area. Guests with disabilities with suite or club seat tickets may enter Gate D. Guests with disabilities may access the stadium by using the ADA ramp located at Gate C in the northeast corner of the stadium.

Parking

Guests with disabilities may park in the designated ADA parking section in Lot E3, just between Gates C and D. A state issued Persons with Disabilities license plate or an ADA hang tag placard must be visible to the police and parking attendants, and the person to whom the placard or license plate is registered must be an occupant of the vehicle in order to park in the ADA parking section. An accessible entrance to the park is located just north of the disabled parking section at Gate C.

Seating

Seating for guests with disabilities is available in all price categories. To purchase seating for guests with disabilities, call the Box Office for more information. In order to assist ADA guests, please call SEATGEEK STADIUM at 708-496-6790 or the Chicago House Athletic Club Box Office at (312) 444-0976. Tickets can also be purchased online ahead of time at chicagohouseac.com

ANIMALS

​Animals or pets are not permitted at SEATGEEK STADIUM with the exception of service animals for guests with disabilities.

ATM

Four ATMs are located within the stadium, three of which are along the Main Concourse, behind Sections 103, 114, 128, and 130. The other is located outside of Gate D, next to the Ticket Office.

B

BAG POLICY

Fans are prohibited from bringing the following into the stadium:

  • Large purses
  • Coolers
  • Briefcases
  • Backpacks
  • Luggage of any kind
  • Computer bags
  • Camera bags
  • Any bag larger than 14″ x 14″ x 6″

Special considerations will be made for guests with special medical needs and parents caring for infants.

BAG SEARCH

​All persons and their possessions entering the stadium are subject to a visual search and, if necessary, a pat down. We encourage all guests to travel light and not bring any unnecessary items into SEATGEEK STADIUM. NO BACK PACKS or SLING PACKS allowed. Standard draw string sacks/bags that are below the maximum size are permissible.

No carry-in items, including seat backs, or purses will be permitted. Only clear bags will be allowed into the stadium, but they must not exceed 14”x14”x6” in size. Special considerations will be made for guests with special medical needs and parents caring for infants.

BANNERS, FLAGS & SIGNS

​Banners, flags, and signs (collectively, “Banners”) are permitted within the stadium provided they comply with the following requirements:

All banners, flags, and signage will be inspected before entry to the stadium to ensure there are no safety concerns and compliance with the below requirements

Banners must be event-related and may not be commercial or political in nature; Banners may not include advertisements, logos or political endorsements/slogans

Banners may not contain images, words or other information that is (or could be construed as being) derogatory, obscene, profane, indecent, vulgar, offensive, graphic, dangerous, inappropriate, objectionable or in “poor taste”

Banners may not interfere with the view or enjoyment of others

Banners may not be attached to a pole or any other object that could cause harm to others

Banners may not be constructed of wood, metal or any other material that could cause harm to others

Banners may not be larger than 3 feet by 5 feet, if they are hung, or 3 feet by 3 feet, if they are held in hand, unless otherwise approved by stadium management

Banners (or parts thereof) may not be used as projectiles

Banners may be hung only with the permission of stadium management. If approved, Banners may be hung only with rope, string or plastic ties and may not block any existing signage or vent, or damage any stadium walls, paint, railings, glass, etc.

Stadium Management reserves the right to remove and confiscate any banner at any time for any reason.

Please note – some events may prohibit Banners of any type, such as concerts, selected family events and other sanctioned events. While Banners that meet the above guidelines are permitted at most sporting events, SEATGEEK STADIUM reserves the right to modify or cancel this policy at any time without notice, if deemed necessary by management.

BOX OFFICE

The Chicago House AC day of match box office is located at the main Ticket/Box Office at Gate D. The Box Office will be open approximately four hours before the scheduled kickoff time. The Box Office can be contacted at (312) 444-0976.

C

CAMERAS & RECORDING DEVICES

​No commercial or flash photography of any kind is permitted. Camcorders or any other audio/visual equipment is prohibited unless authorized in advance by the team/promoter or performer. Specifically, the use of the following equipment is not permitted:

  • Lenses or Lens Attachments over 6″
  • Monopods or tripods
  • Flash equipment of any sort

Management reserves the right to change policies as events dictate. For most concerts, cameras and other recording devices are not permitted.

CELL PHONES

​Guests are permitted to use cellular phones as long as they do not interfere with other guests in the seating area. If guests need to have a long cell phone conversation, it is suggested that they exit the seating area and conduct the conversation on the concourse.

CHILDREN'S ENTRY

​All children 2 years and older require a ticket to gain admission to stadium events.

CLUB SEATING AREAS

Club Seating can be purchased in sections 127, 128 and 129. Club seating tickets include access to a pay food and beverages service in the 2nd Star Club located on level 2 of the stadium. Access to the club is by club ticket only and patrons are asked to wear a face mask covering while inside the 2nd Star Club area and interior sections of the stadium. https://www.seatgeekstadium.com/premiumexperiences/

CONTACT INFORMATION

​Address: SEATGEEK STADIUM 7000 S Harlem Avenue, Bridgeview, IL 60455

SeatGeek Stadium Box Office: 708-594-7700

Chicago House Ticket Office:  (312) 444-0976

Chicago House Email: info@chicagohouseac.com

COVID-19 SAFETY PROTOCOLS

​We are hopeful that we'll have fans in the stands and all our planning is focused on how to do that while ensuring the health and safety of supporters, players, staff members, and stadium employees and their at-risk friends and loved ones.

Chicago House Athletic Club is following protocols put in place by scientists and medical professionals and mandated by our league as well as federal, state, and local government in order to ensure a safe and healthy return to SeatGeek.

You can review our current gameday COVID safety protocol here. It is important for you to know that:

If for any reason games are outright canceled, you will always be able to choose between receiving a refund or a credit.

While you will be selecting your desired seats for 2021, we reserve the right to move your seats to meet social distancing requirements. You will be notified if your seats are moved for any reason – well in advance of any games.

Your Chicago House representative is always available and happy to answer any questions.

D

​DIRECTIONS

​From Downtown Chicago (I-55)

Take I-55 South to the Harlem Avenue exit. Turn left (south) onto Harlem Avenue. Proceed south about 2.4 miles to the stadium.

From Tri-State Tollway (I-294)

Take I-294 and exit at 95th Street EAST towards Harlem (IL Route 43). Proceed about a block, then take ramp to IL Route 43 (Harlem) NORTH. Continue North on Harlem about 3 miles. GENERAL PARKING: STAY IN RIGHT LANE, veer right onto the Frontage Road and beneath the bridge (immediately north of 71st Street).

From West

Take I-55 North and exit Harlem Avenue (IL Route 43) SOUTH. Proceed south about 2.4 miles and STAY IN RIGHT LANE. GENERAL PARKING: enter right into “N” lots along Harlem. Only VIP and STH parking may turn right onto 71st Street and enter lots S1 and S2.

From South

Use 79th, 87th or 95th Street to Harlem Avenue (IL Route 43) NORTH. Continue north on Harlem Avenue to parking lot entrances at 70th and Harlem. GENERAL PARKING: STAY IN RIGHT LANE, veer right onto the Frontage Road beneath before the bridge (immediately north of 71st Street). Only VIP and STH parking may turn right onto 71st Street and enter lots S1 and S2.

Public Transportation

SEATGEEK STADIUM is served by the CTA Orange Line. The SEATGEEK STADIUM DIRECT Pace Bus, which leaves from the Orange Line stop, operates direct service to and from the stadium on certain event days.

The SEATGEEK STADIUM DIRECT  bus departs the Orange Line Midway station every 20 minutes beginning 2 hours before the event start time. Buses leave SEATGEEK STADIUM 30 minutes after the event ends to return to the Orange Line Midway station. Your CTA Transit Card is good for fares and transfers on CTA and Pace. A regular Pace fare of $1.75 is charged for transportation on the SEATGEEK STADIUM DIRECT bus, or a normal transfer fee is charged when coming from the Orange Line. The SEATGEEK STADIUM bus stop is located at the Pace Bridgeview Transit Center, located between the S2 and S4 parking lot entry gates.

E

EMERGENCIES

SEATGEEK STADIUM is committed to providing the highest standard of safety for our visitors and employees. Should you need immediate assistance, please notify the nearest security guard, usher, or visit the Chicago House Athletic Club Season Ticket/Guest Relations Tent behind Section 124.

EVACUATION

​Should there be an immediate need to evacuate the stadium; guests will be given instructions via the public address system as well as from stadium staff. It is recommended that you familiarize yourself with two exits closest to your seats.

F

FAN CODE OF CONDUCT

SEATGEEK STADIUM, the Chicago House Athletic Club and the National Independent Soccer Association expect fans to:

●      Follow all instructions from stadium staff and local authorities regarding emergency response procedures

●      Promptly return the ball to a stadium staff member or the ball kid if a soccer ball enters the stands

●      Remain respectful to home and opposing team fans, staff, referees, and players at all times

●      Sit in your ticketed seats and show ticket when requested

●      Smoke only in designated areas

●      Follow all COVID protocol

 PROHIBITED BEHAVIOR INCLUDES:

●      Fighting or disorderly behavior

●      Entering the playing field

●      Possession or use of smoke bombs and/or flares

●      Throwing objects at spectators, staff, officials, players or onto the field

●      Intoxication or substance impairment that results in irresponsible behavior

●      Damaging stadium property

●      Using inappropriate language in any form, including foul, sexist, racial, obscene or inciting messages

●      Scalping or other improper resale of tickets

●      Violating any local or federal laws

FAILURE TO ABIDE BY THIS CODE OF CONDUCT WILL RESULT IN SANCTIONS, INCLUDING EJECTION, BANISHMENT AND ARREST. GAME TICKETS WILL BE FORFEITED WITHOUT REFUND.

All bags and persons are subject to search upon entry.

FIRST AID STATIONS

​A First Aid station is located on the Main Concourse behind section 120. If you require medical attention, please go to the First Aid station or notify the nearest SEATGEEK STADIUM staff member.

FOOD & BEVERAGE

​Outside food and beverages are not allowed into SEATGEEK STADIUM.

For your convenience, there are several concession stands and carts located on the main concourse and throughout SEATGEEK STADIUM as well as drinking foundations.

Alcohol Policy

Our goal is to promote responsible alcohol service and enhance guest safety and enjoyment. SEATGEEK STADIUM staff is trained in responsible alcohol management. Alcohol sales will be cut at the 75th minute of the match.

Rules and Regulations governing alcohol management at SEATGEEK STADIUM:

●      Alcohol may not be brought inside the stadium

●      Any person found inside the building with alcohol not purchased in SEATGEEK STADIUM is subject to immediate ejection

●      A person may not enter the venue in an intoxicated state. Intoxication in a public place is a criminal offense. Any person found on the property in an intoxicated state shall be removed from the premises

●      Any person purchasing, possessing, or consuming alcohol must be 21 years old or older and be able to produce acceptable photo identification proving their age

●      Acceptable forms of identification at SEATGEEK STADIUM are: valid driver’s license, military identification, valid passport or government issued identification card

While we always strive to provide the most accurate information regarding SEATGEEK STADIUM policies, alcohol policies are subject to change without notice.

G

GATE INFO

​Gates open approximately 90-minutes prior to match time. All guests may enter the facility through Gate C.  In addition, Four Star Club and Suite Ticket Holders may enter through Gate D. All Season Ticket Members will have a separate entrance located at Gate C.

GUEST SERVICES

​Chicago House Athletic Club staff and volunteers are available to assist you with any questions, issues or concerns during your visit to SEATGEEK STADIUM. During the event, representatives can be found throughout the stadium, but specifically at the Chicago House Athletic Club Season Ticket/Guest Relations Tent atop section 124 on the main concourse.

L

LOST & FOUND

All lost and found items will be turned in to the Chicago House Athletic Club Season Ticket/Guest Relations Tent (located behind Section 124) during events or at their conclusion. All lost and found inquiries during the event should be forwarded to the Chicago House Athletic Club. After events, guests wishing to inquire about the recovery of lost items should call the Chicago House Athletic Club at XXXX. Guests claiming lost items should be prepared to positively identify the item, present a valid photo identification card, and sign a receipt. After 30 days, all unclaimed lost and found items will be released to charitable organizations.

LOST CHILDREN

​Lost children are encouraged to the Chicago House Athletic Club Season Ticket/Guest Relations Tent located behind Section 124.  Separated parties should seek the assistance of any stadium employee, security personnel, or usher.

M

MEDIA

​Media access to the press box for Chicago House Athletic Club at SEATGEEK STADIUM is accessible by the northwest elevator nearest to Gate B (once inside of SeatGeek Stadium). The press box is located on the Terrace Level on the west side of the stadium. The press box seats up to forty (40) print media and has three (3) television booths, and four (4) radio booths. A work area and lounge are located directly behind the press box and restroom facilities are located within the working area.

All media for Chicago House Athletic Club games must have appropriate facility credentials which may be collected at the Media Entry Gate (Gate A). To sign up for media credentials click here.

MERCHANDISE

The Official Chicago House Athletic Club Merchandise Shop is located on the main concourse on the north east side of the stadium closest to the Gate C entrance.

On match days, the shop is open whenever fans are allowed inside the stadium, typically starting 60 minutes prior to match time.

Chicago House Athletic Club merchandise is also available online at https://shop.chicagohouseac.com

P

PARKING

​Parking for all Chicago House Athletic Club fans is available for $20 at SeatGeek Stadium through entrance S2. Parking lots open three (3) hours prior to all event start times. Parking can also be purchased online ahead of time at chicagohouseac.com or by calling (312) 444-0976.

PLEDGE TO THE FANS

​SEATGEEK STADIUM, the Chicago House Athletic Club and the National Independent Soccer Association pledge to protect a fan’s right to:

●      Enjoy the match in a safe, clean and healthy environment

●      Cheer, sing, and otherwise support their team

●      Be treated in a courteous and professional manner

PROHIBITED ITEMS

For safety reasons, fans will be refused entry if they are in possession of prohibited items. Illegal items will be confiscated and turned over to the police. If a guest is found inside the stadium with prohibited items, the items will be confiscated and the fan may be ejected from the facility.

The following items are not permitted in SEATGEEK STADIUM:

●      Aerosol Cans

●      Alcohol or Illegal Substances

●      Back Packs or Sling Packs (draw string packs that are less than the maximum size of 14″ x 14″ x 6″ are permissible)

●      Balls (of all types and sizes, including soccer balls), Balloons and Beach Balls

●      Cameras with Lenses or Lens Attachments over 6”

●      Confetti

●      Coolers or Ice Chests

●      Drones

●      Fireworks, Flares or Smoke Bombs

●      Hoverboards

●      Large Bags and Purses (limit: 14″x14″x6″)

●      Laser Pointers

●      Noisemaking Devices (i.e. whistles, air horns, vuvuzelas)

●      Outside Food and Beverages

●      Poles to Display Banners, Flags, etc.

●      Pets (Note: exception for certified service animals)

●      Umbrellas

●      Video or Recording Devices and Tripods

●      Weapons

●      Any Other Item Deemed to be Inappropriate or Dangerous by Stadium Staff

INDIVIDUALS WHO DELIBERATELY ATTEMPT TO BRING BANNED ITEMS THROUGH SECURITY CHECKPOINTS ARE SUBJECT TO EJECTION

R

RE-ENTRY POLICY

​SEATGEEK STADIUM has a “no re-entry” policy during events. Guests who wish to return a prohibited item to their vehicle or need to exit and re-enter due to a personal emergency (i.e. to retrieve medicine from their vehicle) must first make contact with a Security Staff Member to make arrangements. Guests who need to escort a service animal to an animal relief area are allowed re-entry to the facility. All such guests should notify a Guest Services Supervisor prior to exiting the facility to ensure reentry.

RESTROOMS

Restrooms are located throughout the Main Concourse. For those guests with tickets in Sections 135 – 139 restroom facilities are located behind section 139. There are three family restroom facilities as well: behind Sections 128 and 135. All restrooms are fitted to ADA standards.

S

SECURITY

​Uniformed security personnel are located throughout the stadium. SeatGeek Stadium and the Chicago House Athletic Club provide security at all events. If you are experiencing a problem with another patron or have a safety concern, please do not take matters into your own hands. Bring the situation to the attention of the nearest SEATGEEK STADIUM staff member.

SMOKING

​SEATGEEK STADIUM is designated as a non-smoking facility by Illinois state law. Smoking is prohibited in the seating areas, the stadium concourses, on the balconies of Suites and any other enclosed areas.  Smoking is ONLY permitted in designated smoking areas in the SEATGEEK STADIUM plaza at Gate C.

STROLLERS

​In order to prevent potentially dangerous situations, concourses, stairs, aisles, and other common areas may not be blocked by parked strollers. Strollers may be checked at the Chicago House Athletic Club Season Ticket/Guest Relations Tent behind section 124 as space permits.

SUITES

Private suites can be rented on a season or single-match basis and are located on the East side of the stadium on the third level of the stadium. Access to the suites is by ticket only which can be purchased though the Chicago House ticket office. https://www.seatgeekstadium.com/premiumexperiences/

T

TAILGATING

Tailgating is permitted before SEATGEEK STADIUM events as long as it is conducted in a safe and respectable manner. Activities must comply with proper fan decorum. Please adhere to the following policies as it relates to tailgating:

●      No glass bottles

●      Douse all burning charcoal and dispose in Hot Coals Only bins

●      No ball playing or Frisbee throwing

●      Please set your grills, coolers, etc. in front of or behind your vehicle

●      Tailgating set-up must not interfere with free flow of traffic

●      No kegs or bulk quantities of alcohol

●      Outside food and beverage is not permitted inside the stadium

●      One car = One parking space

●      Please bag and properly dispose of your trash

●      Outside caterers not permitted

●      Sale of food/beverage is not permitted

●      No open flames

●      Post-event tailgating is not allowed

TAXIS AND RIDESHARES

​Taxi Cabs and rideshares will be allowed to pick-up/drop-off guests in the East Lot. Expect delays due to heavy event day traffic. For taxi service, please call (800) TAXI-CAB. At most matches, there will be a list of Taxis/Cabs with the staff at Gate D.

TICKET / BOX OFFICE

The SEATGEEK STADIUM Ticket/Box Office is located at 7000 S Harlem, Bridgeview, IL 60455. The phone number for Chicago House Athletic Club ticket sales is (312) 444-0976. 

Weekday Hours: Monday – Friday (9:30 am to 5:00 pm)

Match-Day Hours: Four (4) hours before kickoff-end of match

On event days, the Ticket Office will be open four (4) hours prior to the event and is located on the east side of the stadium at Gate D.  At least one box office window will remain open through the conclusion of each match to provide for purchasing of tickets to future matches.

TICKET POLICIES

During any event, every person in the facility (with the exception of children under the age of 2 years old sitting in adult’s laps) must be in possession of one of the following:

●      A valid event ticket, defined as:

o   Mobile ticket with barcode displayed clearly on mobile device, issued by Chicago House AC ticket office

o   Printed-out PDF file issued by Chicago House AC ticket office  with barcode clearly displayed

o   Hard-copy printed cardstock ticket issued by Chicago House AC ticket office

●      A valid team/event/league credential

●      A valid SEATGEEK STADIUM ID for on-duty working staffChicago House AC will accept the following forms of ticket:

Any person discovered inside the stadium without one of the above-mentioned items will be asked to leave the facility. Those who refuse to leave may be considered trespassing and may be subject to arrest.

Persons who are discovered to be in possession of counterfeit, voided, or stolen tickets and/or credentials will be asked to leave the facility. Persons who refuse to comply will be considered trespassing and are subject to arrest. Persons found in possession of counterfeit, voided, or stolen tickets may be given the option of purchasing valid tickets, when available, from SEATGEEK STADIUM Ticket/Box Office. We encourage guests to only purchase from authorized outlets to avoid problems with counterfeit, stolen, void or other invalid tickets. The resale of tickets (“scalping”) is against the law and will not be permitted in and around the property of SEATGEEK STADIUM. Violators will be reported to the Village of Bridgeview Police Department.

All guests must produce a valid event ticket or credential to the SEATGEEK STADIUM event staff if and when requested to do so. Guests who refuse to show their tickets or credentials are subject to ejection from the facility.

Guests may not change their seat/suite at any time during any event. Guests who are discovered to have changed their seat/suite are subject to ejection.

Patrons who encounter any ticket scanning problems can visit the SeatGeek Stadium Box Office.  Box Office Staff will be able to assess the situation and re-issue new copy of ticket if necessary.

U

 UMBRELLAS

​Umbrellas are not permitted inside of SeatGeek Stadium as they interfere with other guests enjoyment of the match. Security on game days will request that you return your umbrella to your vehicle, otherwise it will be confiscated at the gate.

W

WILL CALL

Will Call is located at the main Ticket/Box Office at Gate D. Will Call is only open on match days three (3) hours prior to kickoff. Only the person whose name appears on the ticket order or will call envelope may pick up the ticket(s) and you must produce a valid photo identification in order to pick up the ticket(s). You should also bring with you the credit card used to order the tickets and your Tickets Dot Com confirmation number.